CEO speech analysis
My experience of using the Australian Telecom - calling India, calling within Australia, within the city has been a rather disappointing experience for two reasons - high costs and unfriendly customer interface. If I compare with India, with AUD 3, I can talk for almost 1.5 hours in India wherein I could only talk for about 3 minutes in Australia. The calling booths charged 50 cents just to dial and then use the card. Now even if one failed to make the call, the booth gobbled the coin. The mobile charges are again extraordinarily high - just basic incoming and outgoing cost AUD 30 for 60 minutes of talk time in a month. In India, for the same amount, I could talk for over 20 hours. Of course, one can argue on the economies of scale. But truly speaking, I see lot of inefficiencies in their system. Further, as an isolated country, the competition is less fierce and there are monopolistic tendencies. The companies tries to pass on their overheads to customers without much impact. The cust...